Known Problems

Intermittent issues effecting Taylor & Francis Online

The library is currently experiencing some intermittent performance issues on the Taylor & Francis Online platform. Currently, the journal and article page display is inconsistently showing an error message.

Westlaw Next and Off-campus Access

Off-campus access to Westlaw Next is down (as of Friday afternoon 2.21.2014).  Westlaw is looking into this issue and are aware that this is top priority.  If this continues to affect you, please report this via our "Report a Problem" form so we can follow-up with you.

Wall Street Journal: Issues with GET MORE Links to Wall Street Journal Articles

GET MORE links to Wall Street Journal articles may not work.  If you get an error message when trying to access a Wall Street Journal article, go to ProQuest Newsstand and search by article title or date.

GET MORE in Google Scholar linking problem

If you cannot get the "GET MORE at EKU" link in Google Scholar to work by double clicking, you must right click and open it in another window.

Ancestry Library Edition no longer supports Internet Explorer 7

As of August 1st, 2013, Ancestry Library Edition will no longer support Internet Explorer 7. Ancestry Library Edition is compatible with Internet Explorer 8 and higher, as well as the latest versions of Mozilla Firefox and Google Chrome. If you are having problems, please upgrade your browser or switch to another.

EKU-issued laptops and off-campus access

Some EKU laptops may have difficulty connecting to library resources from off-campus due to recent campus IT updates.  If this is affecting you, please try the following workaround:

Locate the "Corporate Connectivity" icon in the lower right hand corner of your screen.  It looks like a desktop computer:

Films on Demand: Updated URL Links

Films on Demand, EKU Libraries’ streaming video provider, has recently updated the syntax for URL links to its videos. Please review any streaming video links that you have incorporated into your courses or posted on Blackboard to ensure they are still working.

EBSCOhost and Mac PDF issues

When viewing a PDF of a journal article in EBSCOhost on a Mac, you may get a message saying "missing plug-in." The download command works fine, but the PDF will not display in the Ebscohost browser window. To fix this problem: (1) Email yourself any article that you want to view.